Senior Manager

Job Description

Advisory

Not Applicable

Salesforce

Senior Manager

Job Description & Summary

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

• Manage 1 or more Projects or Programs
• Apply project methodologies as needed - mainly Waterfall, Agile, Hybrids
• Monitor and remain within the project Budget
• Project scope management and scope change controls as needed with the aim to remain

• Liaise regularly with internal and external stakeholders on progress, status, challenges etc.
• Plan a project, this does include setting of Milestones, defining Roles and Responsibilities

• Lead and motivate your internal project team
• Keep your project(s) on track
• Identify Risks and Issues during the project and take appropriate actions to mitigate them

• Ensure Delivery standards and practises are met by you and all members of the project

• Use IT systems to keep track of resources and project progress, e.g. LucidChart, Smartsheet

• Evaluate the success of the project and aim to achieve a 4.5 max during CSAT's and share

• Carry out project exit/closure activities
• Participate in interviewing candidates for team growth.
• Manage day-to-day operational aspects of the project(s)
• Help upskill members of the delivery team on delivery standards
• Escalate challenges to the relevant delivery mng/head
• Be point of contact for your project team and resolve any blockers the team is

• Build a good relationship with Stakeholders, this will be the client but also 3rd party

• Keep existing certifications up to date in a timely manner (within 1 month) as soon as

• Keep up to date with technical trends and obtain relevant certifications on Salesforce, and

other tools as agreed with your line manager

• Salesforce Admin
• Salesforce Sales & Service Cloud
• A project management certification (e.g. Prince2, Scrum, PMP or other)
• 1 or more Superbadges per quarter

Qualifications- B.E / B.Tech / MCA

Program Delivery Management

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date