HR Service Delivery Associate
Job Description
Skill required: Employee Services - Employee Data Process DesignDesignation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do To be aligned to SLAs, and focused on long-term operational efficiency and client satisfaction. Driving continuous improvement and delivering consistent client value
What are we looking for Strong HR Operations domain knowledge (hire-to-retire lifecycle) Ability to manage SLAs, quality, and customer experience Strong analytical mindset to interpret data and drive decisions Effective communication and stakeholder management skills High focus on compliance, governance, and process adherence HR tools & systems - ServiceNow (ticketing) Quality & Compliance frameworks – SOP adherence, QC processes Global Client handling exposure -
Roles and Responsibilities: Manage HR transactions ensuring SLA, quality, and accuracy Handle employee queries and ensure timely resolution Adhere to SOPs and audit/control requirements Work closely with peers, leads, and stakeholders Escalate risks/issues proactively and ensure closure Continuous Improvement
- Identify process gaps and suggest improvements
- Contribute to efficiency and automation initiatives, Any Graduation