Service Delivery Manager, Ads Content Operations

Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
• 5 years of experience in a customer or client-facing role supporting operations.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience in operations and process excellence.

Preferred qualifications:

• Experience working with C-level executives in a fast-paced environment.
• Experience working with cross-functional, cross-geographical stakeholders.
• Ability to deliver business transformation programs in a fast-paced and dynamic environment, work through ambiguity, across multiple technology partners.
• Ability to think/deliver for short, medium, and long-term priorities of the business.

Responsibilities:

• Enable extended workforce ecosystem of vendors/partner teams and support specialists to deliver high-quality outcomes. Drive impact for Google via business transformation programs, improving operations effectiveness, increasing efficiency to create positive business impact.
• Focus on project management, customer service, process quality, and process optimization experience. Deliver KPIs in a fast-paced and complex environment across multiple disciplines and time zones. Maintain infrastructure, drive efficiency, and secure budgets.
• Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation. Collaborate closely with cross-functional stakeholders across global Vendor Managed Operations (VMO) teams, Program Managers, Sourcing teams, Go-To-Market, extended workforce, Legal, and Sales Finance.
• Launch and land new workflows by working with vendors to test product readiness, adequacy of workflow documentation, and infrastructure.