Operations Assistant

Job Description

Company Description

akute is a modern essentials fashion brand building elevated wardrobe foundations for women. We focus on structured, timeless silhouettes designed with clarity and intention. As an early-stage brand, we are growing thoughtfully and building strong backend systems to support long-term scale.

We are now looking for an Operations Executive who can bring structure, accountability, and efficiency to our daily operations.

Role Description

The position involves coordinating with different departments to ensure smooth and efficient operations within the organization while addressing customer service needs efficiently.

Key Responsibilities

• Coordinate with warehouse team for order processing and dispatch
• Ensure timely fulfilment and minimal dispatch errors
• Track daily shipments and escalations
• Monitor inventory movement and stock updates

• Handle customer queries via WhatsApp, email, and DMs
• Resolve delivery, exchange, and refund concerns efficiently
• Maintain a high standard of brand communication
• Track recurring issues and suggest system improvements

• Coordinate with courier partners and logistics vendors
• Follow up on delays, RTOs, and lost shipments
• Maintain clear communication with manufacturing partners if required

• Maintain structured Excel sheets for returns, exchanges, and refunds
• Track RTO percentages and operational metrics
• Prepare weekly reports for founder review
• Identify patterns and operational leakages

• Have 1 to 3 years of experience in operations or backend coordination
• Be highly organized and detail-oriented
• Be comfortable with Excel and data tracking
• Have strong communication skills
• Be proactive and solution-driven
• • Be comfortable working in a fast-paced startup environment