Supervisor, Accounts Receivable

Job Description

Job Description

Job Purpose

Intercontinental Exchange (ICE) is seeking an experienced and motivated Accounts Receivable Supervisor to join our Finance Operations team in Hyderabad, India. This role will lead daily Accounts Receivable activities, ensure timely collections, resolve complex customer issues, and provide direct supervision and development of AR staff.

The Accounts Receivable Supervisor is responsible for overseeing AR operations, managing escalations, supporting collections performance, and ensuring adherence to service level agreements (SLAs) and internal controls. This role serves as a key liaison between customers, internal stakeholders, and external partners.

• Resolve customer and business escalations related to Accounts Receivable matters not resolved at the staff level.
• Investigate and manage delinquent accounts across assigned business units through direct customer communication (email and phone).
• Partner with customers to secure payments, negotiate repayment plans, and identify alternative solutions for settling outstanding balances.
• Collaborate with internal Operations teams and external service providers to resolve billing and invoicing issues in a timely manner.
• Build and maintain strong relationships with customers and internal business stakeholders.
• Review Accounts Receivables staff portfolios and work output to ensure collections targets, SLAs, and quality standards are met.
• Demonstrate strong technical expertise in Accounts Receivable systems, processes, and controls.
• Supervise, coach, and mentor Accounts Receivable staff.
• Support performance evaluations and provide constructive feedback.
• Assist with onboarding and training of new employees.

• Associate's degree in a business-related field preferred; equivalent relevant experience considered.
• 3+ years of experience in an Accounts Receivable supervisory or management role preferred.
• Strong understanding of end-to-end Accounts Receivable processes and collections best practices.
• Experience with HighRadius Collections and Oracle Revenue Management & Billing is a plus.
• Highly detail-oriented with strong organizational, analytical, verbal, and written communication skills.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Strong leadership, interpersonal, and teamwork skills.
• Customer-focused with effective negotiation and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.