Front Desk Executive
Shalom Backpackers Delhi
Job Description
Company Description
Shalom Backpackers is a vibrant hostel chain dedicated to crafting unforgettable travel experiences across its locations in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie,Shimla, Jaipur. With a welcoming blue and yellow theme, Shalom Backpackers provides clean, hygienic, and comfortable accommodations for travelers to relax and connect.More than just a place to stay, Shalom invites guests to immerse themselves in unique cultural and natural adventures at each destination. As a community-driven organization, Shalom Backpackers aims to foster connections and create lasting memories for its guests.
Join us during this exciting time as we work toward expanding to 500 +beds by 2027
Role Description
This is a full-time on-site role for a Front Desk Executive, located in Jaipur. The Front Desk Executive will manage day-to-day reception operations, including welcoming guests, managing check-ins and check-outs, and addressing visitor inquiries.Additional responsibilities include providing excellent customer service, managing reservations, and maintaining a positive environment that aligns with Shalom's community-focused
About the job
Job role: Front desk manager/executive/associateLocation: Jaipur
Department: Hotel operations
Job experience: 1-3 years
Job brief
A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 20-25 keys hotel/ hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc.as per company's standard operating procedures.
Key responsibilities- Understanding of the hospitality/hotel industry with extensive work experience
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
- Understanding hotel pre-launch phase, day to day operations, etc.
- Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
- Supervising various functions and human resources
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
- Handling & resolving escalations and grievances
- Coordinating with other departments within the company to help resolve issues
Qualifications
Hospitality graduate/post-graduate or diploma in hospitality
Min. 1-3 years of experience in a hotel, backpacker hostel,Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in northern India
Salary-20,000 PM
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