Strategy-Service Delivery Head
Job Description
Services Delivery Head
About the Role
We are looking for an experienced and multidimensional Services Delivery Head to lead and
grow the delivery function at Enreap. This is a leadership role responsible for building a high
performing, scalable delivery organization across our technology practices Atlassian, AWS,DevOps, and Monday.com.
The right candidate is someone who has led delivery organizations through high-growth phases,brings high energy and ambition, and understands what it takes to build strong people
leadership below them. We value drive and growth mindset as much as years of experience
this is a role for someone who is still hungry, not someone coasting on a long resume. We are
looking for a leader who can pick up and accelerate delivery optimization work already in motion
and build the next layer of capability on top of it.
A suitable candidate is one who has been part of an organization's growth journey ideally
from 150 to 500 people and has the mindset and experience to build the right processes, the
right team, and the right culture to make that growth sustainable. You know what good looks like
at scale, and you know how to get there.
Experience building and scaling delivery capabilities within an OEM partner ecosystem is a key
requirement for example, as part of an Atlassian Partner, AWS Partner, Salesforce Partner, or
ServiceNow Partner organization. This role is expected to own and deepen OEM delivery
relationships, not just manage them.
This role will work in close collaboration with the Services Practice Head, Services Practice
Leads, Market Leaders, and the broader cross-functional team including pre-sales, finance,and HR. If you are someone who builds teams, not just manages them and sees delivery as a
strategic growth lever, not just a cost centre we would love to hear from you.
Key Responsibilities- People Leadership & Next-Line Development
Lead, mentor, and grow a 5060 person delivery team across multiple technology practices.
Deliberately identify and develop next-line delivery leads Technical Managers, Project
Managers, and delivery specialists.
Build career progression paths, succession plans, and retention frameworks within the
delivery function.
Promote a high-performance, high-care culture with timely feedback, appraisal cycles, and
individual growth conversations.- Delivery Governance & Health
quality metrics, risk management, and effort variance.
Lead cadence reviews (weekly/monthly/quarterly) with internal and customer stakeholders.
Proactively manage delivery escalations, risks, and issues to resolution.
Accelerate utilization, cost optimization, and delivery systems work already in motion
embed these as standard practice across the delivery pool.- Delivery Margin & Business Performance
Own delivery margin (GMx.0) and optimal billing utilization deploy resources at the right bill
rates, not just at any rate.
Drive effort optimization, bench minimization, and efficient capacity planning across the
delivery pool.
Contribute to services revenue and profitability growth in partnership with market leaders and
pre-sales.
Review SoWs and change requests for scope alignment and commercial viability.- AI Readiness & Technology Leadership
Own the upskilling and cross-skilling agenda for the delivery pool ensure the team is
prepared for and actively leveraging the AI wave.
Champion AI adoption across delivery workflows, tooling, and engineering practices.
Maintain credibility and depth in at least 2 of Enreap's core technology stacks: Atlassian,AWS, DevOps/ODT.
Champion best practices in Agile, ITIL, DevOps, and other relevant delivery frameworks.- OEM Relationship Development
Build and nurture strong working relationships with OEM partners specifically with their
Solutions and Product Management teams.
Stay ahead on OEM product direction, access early enablement programs, and position
Enreap as a preferred delivery partner within OEM ecosystems.
Support OEM tier management and certifications in collaboration with the Services Practice
Head.- Customer Success & Stakeholder Management
Own delivery-led customer success across strategic accounts maintain trusted
relationships with senior customer stakeholders.
Ensure proactive communication and alignment with clients on deliverables, outcomes, and
value realization.
Drive continuous service improvement and value-added initiatives for each customer
engagement.
Desired Skills and Experience :
12+ years of progressive experience in IT services delivery, with demonstrated people
leadership at scale; we are looking for high-energy leaders who bring drive and ambition
alongside experience.
Proven expertise in managing multi-technology delivery portfolios Atlassian, AWS, DevOps,and SaaS platforms.
Strong command over delivery methodologies (Agile, ITIL, DevOps) and governance
frameworks.
Financial acumen ability to track and drive delivery margins, utilization, and deal-level
profitability.
Demonstrated track record of building and retaining high-performing technical teams.
Experience working with or managing OEM partner relationships.
Familiarity with delivery tools: Jira, Confluence, ServiceNow, Power BI, Smartsheet.
Exceptional stakeholder management and communication skills with executive presence.
Preferred Qualifications
Bachelor's / Master's in Engineering, Computer Science, or equivalent.
Certifications in PMP, ITIL, AWS, SAFe, Atlassian ACP, or similar.
Experience leading delivery in a high-growth IT services organization scaling from 150 to
500+ people.
Must-Have Skills:
People leadership ability to build, grow, and retain a senior technical delivery team;demonstrated next-line leadership development.
Delivery management project planning and execution, scope management, stakeholder
management, risk management, resource management, and quality management.
Utilization and margin management optimal billing utilization, bench minimization, deal
level P&L tracking and analysis.
AI orientation has led or can lead an upskilling and cross-skilling program; actively
champions AI adoption in delivery workflows.
OEM relationship management experience working with product and solutions teams at
technology OEMs.
Variance management across short and long-term projects; RCA best practices.
Delivery stream ownership across multiple PMs and technology domains.
Excellent communication, collaboration, and team leadership skills.
Extensive experience in client-facing roles and with implementation methodologies such as
ITIL.