GM -Sales & Operations

Job Description

Job Description

General Manager – Operations & Sale

nIndustry: Fashion Retail Only

About the Ro

leWe are seeking a dynamic and result-oriented General Manager – Operations & Sales to lead and drive retail business performance across Delhi/NCR region. The role requires strong expertise in retail operations, sales management, team leadership, customer experience, profitability, and business expansion within the fashion/apparel industr

y.The incumbent will be responsible for ensuring operational excellence, achieving sales targets, enhancing store productivity, and maintaining brand standards across all stores in the regio

Key Responsibilit

• nceDrive overall regional sales performance and achieve monthly, quarterly, and annual business targe
• ts.Monitor KPIs including sales productivity, conversion, ATV, ASP, UPT, and store profitabili
• ty.Develop and implement sales strategies to maximize revenue and market sha
• re.Analyze sales trends, customer behavior, and competitor activities to identify growth opportuniti
• es.Ensure execution of promotional campaigns and seasonal launches across stor

• onsOversee end-to-end retail operations across multiple stores in Delhi/N
• CR.Ensure SOP adherence, operational efficiency, and smooth store functioni
• ng.Maintain high standards of visual merchandising, inventory management, and store upke
• ep.Coordinate with warehouse, supply chain, VM, marketing, HR, and finance teams for seamless operatio
• ns.Ensure shrinkage control and inventory accuracy across stor

• entLead, mentor, and develop Regional Managers, Store Managers, and frontline tea
• ms.Drive employee engagement, retention, and performance management initiativ
• es.Conduct regular store visits, audits, and performance revie
• ws.Build a high-performance and customer-centric cultu

• nceEnsure exceptional customer service standards across all stor
• es.Resolve escalated customer concerns and improve customer satisfaction metri
• cs.Drive loyalty programs and repeat customer engagement initiativ

• entPrepare business forecasts, budgets, and operational pla
• ns.Identify opportunities for new store openings and business expansi
• on.Collaborate with senior leadership on strategic business initiativ
• es.Ensure compliance with company policies and statutory regulatio

• fileMBA/Graduate with specialization in Retail Management, Sales, or Operations prefer
• red.12–18 years of experience in retail sales & operations, preferably in fashion/apparel/lifestyle bra
• nds.Strong exposure to multi-store operations and large team handl
• ing.Proven track record of achieving aggressive sales targ
• ets.Strong leadership, analytical, and stakeholder management ski
• lls.Excellent communication and decision-making abilit
• ies.Willingness to travel extensively within Delhi/

NCR.

Reporting To: VP Sales & Opera

tionsPreferred Ind

ustryFashion | Apparel | Lifestyle | Ethnic Wear | Retail C

hains