L2 Technical Support
Cloudxtreme Technologies Private Limited Hyderabad
Job Description
Role & Responsibilities:
The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.- Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
- Provide support for video conferencing, telephony, and audio/video equipment.
- Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
- Collaborate with other IT teams to resolve incidents and escalate as necessary.
- Maintain documentation for troubleshooting steps and best practices.
Preferred Candidate Profile / Qualifications:
Required:
- B.Tech / BE / Engineering graduates.
- 13 years of technical support experience.
- Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.
Preferred:
- ITIL Certification.
- Microsoft MCITP Certification.
- Experience with Active Directory, Group Policy, Intune, SCCM.
- MAC support experience is an advantage.
- Candidates without certification can also be considered.
Cloudxtreme Technologies Private LimitedHyderabad
Job Description
Role & Responsibilities:
• Provide L2 Technical Support for end users across multiple technologies.
• Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Support Windows & Mac OS, mobile device...
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Job Description
We are seeking a skilled L2 Technical Support professional to provide advanced technical assistance and support across a range of IT systems and services. The ideal candidate will have hands-on experience with video conferencing...