Head of India Delivery & Operations

Job Description

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Data Infrastructure and Analytics Industry)

(*Note: This is a requirement for one of Uplers client - Data Infrastructure and Analytics Industry)

What do you need for this opportunity

Must have skills required:

SQL, Product Mentorship, Mentoring, Coaching, Leadership, LEAD, Snowflake, Tableau, PowerBI, AWS, Fintech, BFSI, credit union, Jira, Confluence, Agile, Python, programming language, Service Desk, Service Delivery

Data Infrastructure and Analytics Industry is Looking for:

Why Work Here

upon three pillars: Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, we have grown into a nationally recognized data and technology

company, partnering with organizations across the fintech, AI, and financial services spaces.

We combine deep industry knowledge with technical expertise to help our clients unlock the

full potential of their data. Whether it's modernizing infrastructure, building analytics

platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of

innovation and impact.

Our team is made up of curious, collaborative, and community-minded professionals who are

passionate about solving complex problems and staying ahead of what's next in data and

technology. All employees share our core values: put the team first, practice humility, take

pride in everything we do, stay curious, care for our community & environment, take work

seriously ourselves not so much.

The Position

We are seeking candidates for a Head of India Delivery position. In this role, you will

lead and manage our India based team while ensuring high quality delivery and operational

excellence across our BI and Analytics platform, Arkalytics.

This is a hands-on player coach role where you will lead from the front, actively contributing

to technical work while building and mentoring a high performing India based team. We

operate with minimal management layers, so this role requires strong ownership, direct

accountability, and a balance of leadership and execution.

You will play a critical role in stabilizing and scaling service desk operations, supporting

product initiatives, and driving consistent, high quality delivery across client engagements.

You will spend approximately 30 to 50 percent of your time contributing directly to service

desk tickets, data analysis, and pipeline troubleshooting, particularly for complex or escalated

issues. This is a client facing leadership role that requires strong communication, analytical

thinking, and close collaboration with US based teams.

This role is expected to evolve over time into broader ownership of India operations, including

team expansion, operational scaling, and wider organizational responsibilities. Success in this

role will be defined by the ability to lead from the front, build a high-performing team, and

progressively take on greater ownership across the India organization.

• Manage a cross functional India based team consisting of Technical Data Analysts and

Data Engineers across both Service Desk and Product support functions, with full

• Mentor and develop team members across technical and operational dimensions,

enabling them to independently own and deliver tickets, pipelines, and client

• Own hiring, onboarding, performance management, and compensation inputs for the

• Establish and scale a strong operating model including capacity planning, workload

• Own end to end delivery outcomes including quality, SLAs, escalations, and client

• Act as the primary point of accountability for India based delivery while partnering

• Drive accountability, enforce high standards, and ensure disciplined execution across

• Actively contribute to and lead resolution of service desk tickets involving SQL,

Tableau, and Python based data pipelines, particularly in high impact or escalated

• Lead by example in technical problem solving, root cause analysis, and execution rigor
• Define and enforce operating processes, quality standards, and best practices across

• Identify gaps in execution and implement corrective and preventative actions
• Translate business and client requirements into clear technical priorities, execution

plans, and effort estimates for the team

• Bachelor's Degree in a relevant field or 7 to 10 years of experience in a similar role
• Strong expertise in SQL
• Proven ability to balance hands on technical execution with team leadership in a

• Experience managing and developing technical teams, including mentoring and

• Experience operating in lean teams with high individual accountability and minimal

• Strong experience working with at least one modern data platform such as Snowflake,

• Experience working with visualization tools such as Tableau or Power BI
• Experience in data warehousing and BI projects
• Experience with AWS
• Strong analytical thinking and problem solving skills
• Strong written and verbal communication skills with experience interacting with

• Experience working with financial institutions such as credit unions or banks
• A strong desire to deeply understand the product and become a subject matter

• Experience with Jira, Confluence, and Bitbucket
• Strong understanding of Agile software development lifecycle and methodologies

• Demonstrates strong ownership, curiosity, and a continuous learning mindset

• Experience working in a service desk or service delivery environment
• Experience coding in Python or other programming languages

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!