Supervisor, Global Services I - Payroll

Join us to pursue your passion and unleash your potential.

Responsibilities:

Role Summary

The ideal candidate must have hands-on strategist and problem-solver capabilities, able to map out processes, diagnose breakdowns, design scalable solutions, and lead efficiency, accuracy, and customer experience (CX) enhancements across multiple shared-services functions within the organization working with the various stakeholders.

• 7+ years of US Payroll / HCM operations experience in industry-leading organizations. and at least 3 years of team handling exp
• Graduation
• Strong end-to-end knowledge of HCM processes including implementation, payroll operations, tax, risk, and year-end.
• Proven track record in process improvement, Lean, standardization, and automation.
• High expertise in understanding upstream/downstream system interactions and impacts.
• Experience in workflow design, process mapping, SOP creation, and operational controls.
• Excellent analytical ability and strong familiarity with data tools (Excel, Power BI, SQL basics).
• Experience with case management tools like ServiceNow, Jira.
• Exposure to major US payroll systems

• Process Optimization & Workflow re-engineering
• Analyze and redesign end-to-end workflows across functions like Implementation, Payroll Processing, Tax, Time & Attendance, etc.
• Create standardized, scalable, auditable processes across multi-client environments.
• Reduce complexity, eliminate nonvalue-added activities, and streamline hand-offs.
• Build process maps, SOPs, and control inventories across different functions.
• Drive Lean-based improvement projects (Kaizen, VSM, RCA, 5-Whys, etc.) with measurable KPI impact.
• Automation & Innovation
• Identify automation opportunities and partner with Product/Technology to deploy RPA bots, Data validation scripts, Scheduling, and batch automation, etc.
• Evaluate and assess or suggest new technologies, tools, and integrations that enhance efficiency, accuracy, or client experience.
• Cross-Functional Collaboration
• Work with Implementation, Payroll Ops, Tax, Product, and CX teams to diagnose systemic issues and implement corrective measures.
• Serve as a strong subject matter expert on upstream/downstream dependencies within the US Payroll market.
• Provide effective solutions for operational readiness and support with initiatives for product/platform/regulatory requirements.
• HCM/Payroll Expertise & Compliance
• Provide deep operational expertise in US multi-state wage & tax rules, reciprocity, garnishments, Year-end processes, benefits deductions, and reconciliation, etc.
• Ensure process designs comply with all US federal, state, and local payroll laws.
• Support to strengthen the internal controls for any risk readiness.
• Data-Driven Insights & Performance Management
• Build and manage operational process performance with continuous improvement thought process.
• Perform root cause analysis (RCA) and lead corrective/preventive action (CAPA) cycles.
• Drive improvements in cycle time, rework, defect rates, client escalations, and automation ROI

• Lean Six Sigma Green/Black Belt.
• Experience in shared services or COE transformation roles.
• Background in automation initiatives (RPA, bot frameworks).
• Experience working with product teams or contributing to platform enhancements.
• Strong program management exposure with cross-functional delivery.

Live the Paychex Values:

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.