Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Your role requires exceptional communication skills t-accurately identify client issues and leverage your extensive product knowledge t-design effective resolutions. You will be dedicated t-maintaining the integrity of our systems while fostering positive client relationships through proactive support and problem-solving.

Roles & Responsibilities:

• Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
• Develop RESTful APIs and integrate with third-party services.
• Ensure performance, scalability, and security across the stack.
• Collaborate with UX/UI designers and product managers t-deliver seamless user experiences.

• Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
• Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
• Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
• Implement containerization and orchestration (Docker, Kubernetes, Helm).
• Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
• Enhance system reliability, security, and scalability through automation and best practices.

• Participate in code reviews and DevOps strategy discussions.
• Troubleshoot and resolve production issues with a focus on uptime and performance.
• Implement security best practices and assist with compliance standards.
• Mentor junior developers and contribute t-improving development workflows.

Professional & Technical Skills:

• Languages:
• Backend: Python, Java, Node.js, Go, Ruby, C#
• Frontend: JavaScript/TypeScript, HTML, CSS
• Frameworks:
• Frontend: React, Angular, Vue.js
• Backend: Express.js, Spring Boot, Django, Flask
• APIs:
• RESTful and GraphQL API design and integration
• Version Control:
• Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
• DevOps & Automation Tools
• CI/CD Pipelines:

• Infrastructure as Code (IaC):

• Configuration Management:

• Monitoring & Logging:

• Cloud & Infrastructure
• Cloud Platforms:

• Compute & Networking:

• Storage & Databases:

• Containerization:

• Container Orchestration:

• System Administration & Networking
• Operating Systems:

• Networking Fundamentals:

• Security & Compliance:

• Testing & Quality Assurance
• Automated Testing:

• Performance & Load Testing:

• Observability & Incident Response
• Monitoring:

• Alerting & Incident Management:

• Logging:

• Security & Compliance Awareness
• Secure coding practices (OWASP Top 10)
• Infrastructure security (network isolation, encryption)
• Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)
• Soft Skills & Mindset
• Strong problem-solving and debugging skills
• Collaboration with developers, QA, and IT teams
• Understanding agile methodologies (Scrum, Kanban)
• Continuous learning and adapting t-new tools and cloud services

• Serverless architectures (AWS Lambda, Azure Functions)
• GitOps (Flux, ArgoCD)
• AIOps and observability automation
• SRE principles (Service Level Indicators/Objectives)

Additional Information:

• The candidate should have minimum 3 years of experience in DevOps.
• This position is based at our Bengaluru office.
• A 15 years full time education is required., 15 years full time education