Infra Tech Support Practitioner
Accenture Bangalore
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : AWS Administration
Good to have skills : NA
Minimum 15 year(s) of experience is required
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently.
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : AWS Administration
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently.
The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of infrastructure components, operating systems, network elements, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities, aimed at sustaining optimal service performance and user satisfaction.
Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Collaborate proactively with stakeholders to enhance infrastructure support processes and improve operational efficiency.
- Mentor and guide junior team members to foster skill development and knowledge sharing within the team.
- Must To Have Skills: Proficiency in AWS Administration.
- Strong understanding of cloud infrastructure components and their management within AWS environments.
- Experience in monitoring, troubleshooting, and optimizing cloud-based systems to ensure high availability and performance.
- Familiarity with automation tools and scripting to streamline infrastructure management tasks.
- Ability to analyze system logs and metrics to diagnose and resolve complex technical issues.
- Knowledge of security best practices and compliance requirements in cloud environments.
- The candidate should have minimum 15 years of experience in AWS Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our...