Application Tech Support Practitioner
Accenture Bangalore
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This role requires maintaining continuous communication to ensure smooth operation of high-quality systems.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This role requires maintaining continuous communication to ensure smooth operation of high-quality systems.
The practitioner dedicates time to understanding client concerns thoroughly, accurately identifying issues, and collaborating to develop effective resolutions. The position demands attentiveness to detail and a commitment to sustaining system reliability while fostering strong client relationships through clear and consistent interaction.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
- Document and communicate incident details and resolutions clearly to stakeholders.
- Continuously monitor system performance and proactively identify potential issues before they impact clients.
- Support junior team members by sharing knowledge and assisting with complex problem-solving.
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical skills to assess and resolve complex incidents efficiently.
- Excellent communication abilities to interact effectively with clients and internal teams.
- Ability to manage multiple incidents simultaneously while maintaining attention to detail.
- Experience with incident tracking and reporting tools to document and monitor issue resolution.
- Capability to work under pressure and adapt to changing priorities in a fast-paced environment.
- The candidate should have minimum 3 years of experience in Critical Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
AccentureBangalore
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating...
AccentureBangalore
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our...
Bangalore
Overview:
The Technical Support Engineer performs ongoing activities in support of Talent Management products, including back-end data management. The Technical Support Engineer will work directly with clients, providing input and technical...