Back Office Sales Executive

Job Description

Key Responsibilities:

• Customer Interaction:
• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Provide product information, pricing details, and support to customers in a courteous manner.
• Data Management:
• Maintain and update customer databases with accurate and current information.
• Assist in the organization and management of sales-related data, ensuring its integrity and completeness.
• Sales Support:
• Collaborate with the sales team to generate quotes, proposals, and other necessary sales documentation.
• Assist in the preparation of sales presentations and materials.
• Order Processing:
• Process sales orders accurately and efficiently.
• Coordinate with relevant departments to ensure timely delivery and customer satisfaction.
• Administrative Tasks:
• Perform general administrative duties such as filing, record-keeping, and document management.
• Support the sales team in various administrative capacities to enhance overall efficiency.
• Communication and Coordination:
• Effectively communicate with internal teams, including sales, engineering, and customer support.
• Coordinate with external partners and vendors as necessary.
• Problem Resolution:
• Address customer concerns and issues in a timely and effective manner.
• Collaborate with the sales team to find solutions to challenges and ensure customer satisfaction.

Qualifications

This position requires a combination of excellent organizational skills, strong communication abilities, and a keen attention to detail.

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in a similar back office or administrative role, preferably in a sales environment.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office suite and CRM software.
• Knowledge of the Chemical,Ceramic,Pharma,WTP,STP,Edible Oil Industry is a plus.
• Ability to work collaboratively in a team-oriented environment.