Customer Service Representative

Job Description

You will handle inbound/outbound calls and ensure a positive customer experience.

Responsibilities:

• Handle inbound/outbound calls from international customers, addressing their inquiries and resolving their issues.
• Provide accurate and timely information regarding products and services.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to appropriate departments.
• Meet and exceed performance targets related to call handling, customer satisfaction, and resolution rates.
• Adhere to company policies and procedures.
• Provide excellent customer service in a fast-paced environment.
• Maintain a positive and professional demeanor.

Requirements:

• Excellent verbal and written communication skills in English (neutral accent preferred).
• Strong customer service orientation and problem-solving skills.
• Ability to handle pressure and work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in rotational shifts, including night shifts and weekends if required.

Preferred Qualifications:

• Prior experience in an international BPO voice process or customer service environment for minimum 1 year is a must.
• Graduation is a must.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.