Customer Service Representative Digital Channels
Starzen Gurgaon
Job Description
About the Role
We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience.This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.
Accountability & Responsibilities of Role- Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner
- Provide accurate information regarding products, services, billing, and policies
- Troubleshoot problems and guide customers through step-by-step solutions when needed
- Manage multiple chat conversations simultaneously while maintaining high-quality responses
- Escalate unresolved or complex queries to the appropriate support level or department
- Log all customer interactions accurately and thoroughly into the CRM or ticketing system
- Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency
- Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT)
- 0–3 years of experience in chat–based customer service or contact center role.
- Excellent written communication skills with strong grammar, punctuation, and tone awareness.
- Ability to multitask and manage concurrent chats effectively.
- Strong typing speed and accuracy (typically 35+ WPM).
- Familiarity with chat platforms and CRM tools.
- Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh Chat.
- Exposure to omnichannel support environments.
- Multilingual skills are an advantage.
- Chat First Response Time (FRT)
- Chat Resolution Rate
- Customer Satisfaction (CSAT)
- Concurrent Chat Handling Efficiency
- Adherence to Quality and Compliance Standards
Artech Infosystems Private LimitedGurgaon
Job Description
Key Responsibilities:
• Handle customer interactions through chat platforms professionally and efficiently.
• Understand customer concerns and provide timely resolutions.
• Maintain quality, productivity, and customer...
First sourceGurgaon
their issues.
• Provide accurate and timely information regarding products and services.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to appropriate departments.
• Meet and exceed performance targets related...
FedExGurgaon
Job Description
Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling...