Account Delivery Manager

Job Description

Role Type: Full Time

Role Overview

The ideal candidate brings a strong IT execution background — having previously worked as a Developer, QA Engineer, Scrum Master, or similar delivery role — and has evolved into managing large-scale delivery engagements.

Key Responsibilities

• Own end-to-end delivery governance across one or multiple client accounts.
• Ensure successful execution of projects aligned with scope, timelines, quality, and budget.
• Drive predictable delivery through structured planning, risk management, and execution tracking.
• Establish delivery metrics, dashboards, and reporting mechanisms.

• Act as the primary delivery interface for client stakeholders.
• Build trusted relationships with engineering leaders, product owners, and business stakeholders.
• Manage expectations proactively and handle escalations effectively.
• Align delivery outcomes with client business objectives.

• Lead cross-functional teams including Developers, QA, Scrum teams, and architects.
• Enable Agile delivery practices and continuous improvement culture.
• Mentor delivery leads and engineering managers.
• Drive accountability, collaboration, and performance excellence.

• Identify delivery risks early and implement mitigation strategies.
• Improve delivery maturity through process optimization and governance frameworks.
• Ensure adherence to Agile/Scrum or hybrid delivery models.

• 15+ years of experience in IT services/product engineering environments.
• Hands-on technical background as Developer / QA / Scrum Master / Technical Lead (mandatory).
• Proven experience managing large delivery programs or accounts.
• Strong understanding of SDLC, Agile methodologies, and delivery governance.
• Experience managing distributed teams and multi-stakeholder environments.
• Demonstrated stakeholder and escalation management skills.

• Experience managing enterprise or global clients.
• Exposure to Agile transformation or scaling frameworks.
• Knowledge of delivery metrics, forecasting, and capacity planning.
• Experience in managing P&L or account growth initiatives.

• Delivery ownership mindset
• Stakeholder influence & negotiation
• Execution excellence
• Risk management
• Strategic thinking with operational depth
• Leadership and mentoring

• Predictable and high-quality delivery outcomes
• Strong client confidence and retention
• High-performing delivery teams
• Reduced delivery risks and escalations