Associate Delivery Manager

Job Description

• Participate in the complete lifecycle of projects from inception to deployment to value delivery and get exposure to customers spanning industry verticals like FMCG, Consumer goods, Retail etc
• If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW
• Create a detailed project plan and align the stakeholders at customer and o9 s end on the jointly developed project plan, milestones, timelines
• Ensure the team can work together to accomplish the deliverables and try to mitigate any risks/communicate any deviations from the plan
• Work with o9 product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage
• Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live
• Continually engage with the customers to manage priorities and expectations, identify new opportunities
• Provide thought leadership in terms of designs and best practices to the customer and the team
• Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client
• In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery
• SW tools used primarily: o9 planning platform, Excel, Project Planning and monitoring tools like Azure Devops, Asana, MPP, JIRA

• 5-8 Years of overall experience with 5 years of project management experience in supply chain projects
• Should have handled EU and US customers, Asian markets are good to have
• Should have some background in SCM/Retail/Analytics or done ERP implementations
• Ability to work with and as a true team member
• Structured and organized in working style with an ability to handle pressure
• Should have Prince 2 or PMP certifications
• Planning practitioner s knowledge
• Extreme focus on customer value realization
• Prior experience with planning implementations
• Experience working with analytical tools like R will be a plus