Technical Support

Job Description

Walk‑In Drive Details :

Date of Drive : 7th 8th and 9th April (3 days)

Location : Wipro Vendor GATE, Manikonda Campus, 203/1, ISB Road, Manikonda Village, SEZ, Nanakram Guda, Madhava Reddy Colony, Gachibowli, Hyderabad, Telangana 50003

Reg time : 9.30 AM to 10.30 AM

• Candidates must carry an updated resume and one Government ID proof
• Candidates who have already attended an interview are not eligible for the next 6 months
• Personal laptops are strictly not allowed
• Pursuing candidates are not eligible

• Role: Service Desk Analyst (Technical Support)
• Support Mode: Calls / Chats / Emails (No choice of modality)
• Experience: 0 to 2 years
• Location: Hyderabad
• Work Mode: Work From Office (5 days/week – Mandatory)
• Shift: Rotational shifts, including night shifts (as per project requirement)
• Transport: One‑way cab facility (7 PM – 7 AM | 30 km radius)
• Office Hours: 9.5 hours per day
• Commute: Candidate must be comfortable commuting to the office
• Communication: Excellent verbal & written communication skills required

• Fresher graduates or candidates with experience in Service Desk / Customer Support
• Strong verbal and written communication skills
• Basic knowledge of technical troubleshooting
• Must possess all educational documents (Provisional Certificate + All Marks Memos)
• Immediate joiners preferred

1. Provide end‑user support for application issues, system administration queries, and network-related concerns
2. Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walk‑ins
3. Identify and escalate high‑priority or critical issues
4. Accurately log and document all interactions in the incident management tool
5. Ensure timely and effective resolution of helpdesk requests